Shipping Policy
Last Updated: November 18, 2024
At Xmas Fir Tree, we are committed to delivering your Christmas tree safely and on time so you can enjoy the holiday season without stress.
🎄 Holiday Delivery Deadline
To ensure delivery before Christmas, all orders must be placed by December 15th.
- Orders placed after December 15th cannot be guaranteed for Christmas delivery.
- We strongly recommend ordering early to avoid disappointment during the busy holiday season.
📦 Shipping Area
- We currently ship within the United States only (excluding Alaska, Hawaii, US Territories, APO/FPO, and PO Box addresses).
- International shipping is not available at this time.
💰 Shipping Cost
- Free standard shipping on all orders within the continental USA with no minimum purchase required.
- Expedited shipping options are not currently available.
🚚 Shipping Carrier
- We ship via UPS, FedEx, USPS, or other reliable carriers depending on your location and product size.
- Most packages do not require a signature upon delivery.
⏱️ Order Processing & Delivery Time
- Processing Time: Orders placed before 2:00 PM EST, Monday–Friday, begin processing within 2–3 business days.
- Delivery Time: Estimated 4–7 business days after processing (total 6–10 business days from order date).
- Orders placed after the daily cut-off time or on weekends/holidays will be processed the next business day.
Peak Season Notice: During the holiday season (November–December), shipping carriers may experience higher volumes, which can result in delays. While we strive for timely delivery, Xmas Fir Tree is not responsible for carrier-related delays beyond our control.
Shipping Policy Summary
| Feature | Policy Detail |
| Shipping Cost | FREE (Standard Shipping) |
| Order Cutoff Time | 2:00 PM (EST) |
| Handling Time | 2–3 Business Days (Mon–Fri) |
| Transit Time | 4–7 Business Days (Mon–Fri) |
| Total Delivery Time | 6–10 Business Days |
| Service Area | Continental USA only (Excludes AK, HI, PO Boxes) |
📍 Order Tracking
- Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real-time.
- Please allow up to 24 hours for tracking information to update after shipment.
📦 Multiple or Oversized Items
- Large orders or multiple-item purchases may ship in separate packages with different tracking numbers to ensure safe delivery.
- You will receive separate tracking information for each package.
🔍 Lost or Missing Packages
If your tracking shows “delivered” but you cannot locate your package, please:
- Check all entrances, porches, garages, mailboxes, and side doors
- Ask neighbors or building management
- Contact the carrier directly using your tracking number
You must contact us within 7 business days of the delivery date to file a lost package claim at help@xmasfirtree.com.
We will work with the carrier to investigate. If the package is confirmed lost, we will offer a replacement or refund.
📦 Damaged Packages
If your package arrives visibly damaged, please:
- Take photos of the box and product before opening (if possible)
- Contact us within 7 business days of delivery at help@xmasfirtree.com
We may request photos to process your claim and will arrange a replacement or issue a refund depending on the situation.
🚫 Refused or Undeliverable Packages
- If a package is refused or returned to us as undeliverable due to an incorrect address provided by the customer, the customer is responsible for original shipping costs and any return shipping fees.
- We will contact you to arrange reshipment (additional fees may apply) or process a partial refund after deducting shipping costs.
📞 Contact Us
If you have questions about your order or shipping, please reach out:
📍 Address: 1223 Santo St, Traverse City, MI 49686, USA
📞 Phone: +1 (313) 200-9909
✉️ Email: help@xmasfirtree.com
🕐 Hours: Monday–Friday, 9:00 AM – 5:00 PM EST