Returns & Refunds Policy – XMasfirtree

Last Updated: November 18, 2024

At Xmas Fir Tree, your satisfaction is our priority. If you’re not completely happy with your Christmas tree, we offer a hassle-free return process.

📅 Return Window

You may return your item within 30 days of delivery for a full refund or exchange.
Returns requested after 30 days will not be accepted.

✅ Return Eligibility

To qualify for a return, items must meet the following conditions:

Unused and unassembled (or minimally assembled for inspection purposes only)
In original condition with all parts, accessories, and instructions included
Returned in the original packaging (or comparable protective packaging)
Not damaged due to misuse, improper assembly, or storage

Non-Returnable Items:

Items marked as “Final Sale” or “Clearance” on the product page
Trees that have been fully assembled and used for the season
Items damaged by the customer after delivery

🔄 How to Initiate a Return

Step 1: Contact us within 30 days of delivery

📞 Phone: +1 (313) 200-9909
✉️ Email: help@xmasfirtree.com

Include your order number, reason for return, and photos if applicable.

Step 2: Receive return authorization

Our team will provide you with a Return Authorization (RA) number and return instructions within 1-2 business days.

Step 3: Ship the item back

Package the item securely in its original box (or similar protective packaging)
Include the RA number on the outside of the package
Ship to the address provided in your return authorization email

⚠️ Important: Returns without an RA number may be refused or delayed.

💰 Return Shipping Costs

Customer-initiated returns (change of mind, ordered wrong size, etc.): Customer pays return shipping
Our error or defective items (wrong item sent, damaged, defective): We pay return shipping and provide a prepaid label

Return Shipping Tip: We recommend using a trackable shipping method with insurance, as we cannot be responsible for items lost or damaged during return transit.

💵 Restocking Fees

No restocking fees are charged for returns in original condition that meet our return eligibility requirements.

💳 Refunds

Refunds are issued to the original payment method used at checkout.
Refund amount includes the product price and applicable taxes.
Once we receive and inspect your return (typically within 2-3 business days of receipt), your refund will be processed within 5-7 business days.
Depending on your bank or credit card provider, it may take an additional 3-5 business days for the funds to appear in your account.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Store credit is available as an alternative to refund and can be issued immediately upon return receipt.

Returns & Refunds Summary

Feature	Policy Detail
Return Window	30 Days from delivery date

Restocking Fee	$0.00 (No fees)
Return Method	By Mail
Item Condition	New, unused, in original packaging
Refund Processing	5–7 Business Days after receipt

🔄 Exchanges

We gladly offer exchanges for a different size, style, or lighting option.
To request an exchange, follow the return process above and indicate your preferred replacement item.
If there is a price difference, we will either refund the difference or send a payment request for the additional amount.
Exchange shipping: If the exchange is due to our error, we cover shipping both ways. Otherwise, customer pays return shipping and we cover shipping for the replacement.

📦 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 14 days of delivery.

Required: Email us at help@xmasfirtree.com with:

Your order number
Photos of the damaged packaging (exterior box)
Photos of the damaged or defective product
Description of the issue

We will offer one of the following solutions at no cost to you:

Replacement: We’ll send a new tree immediately
Full refund: Including original shipping costs
Partial refund: If you wish to keep the item with minor damage

Note: Damage claims filed after 14 days may not be eligible for replacement or refund.

🚫 Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund.
Once an order has entered the processing stage (after 24 hours), cancellations are subject to our standard return policy.
To cancel an order, contact us immediately at help@xmasfirtree.com or call +1 (313) 200-9909.

🎁 Gift Returns

Items purchased as gifts can be returned following the same policy.
Gift recipients should contact us with the order number for return authorization.
Refunds for gift returns will be issued to the original purchaser’s payment method or as store credit to the gift recipient (recipient’s choice).

❌ Unauthorized or Non-Compliant Returns

Returns that do not meet our policy may be:

Rejected and returned to sender at customer’s expense
Subject to a partial refund (20%-50% deduction based on condition)

Examples of non-compliant returns:

Returns without an RA number
Items returned after the 30-day window
Used, damaged, or incomplete items (missing parts/packaging)
Items not eligible for return (Final Sale items)

🛡️ Warranty Information

All artificial Christmas trees come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty terms vary by product—please refer to the product page or contact us for details.

📞 Questions?

If you have any questions about returns, refunds, or exchanges, our customer service team is here to help:

📍 Address: 1223 Santo St, Traverse City, MI 49686, USA
📞 Phone: +1 (313) 200-9909
✉️ Email: help@xmasfirtree.com
🕐 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST