Privacy Policy

Welcome to Xmas Fir Tree (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website at https://xmasfirtree.com (the “Site”) or purchase our products.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

We collect information to provide you with quality service, process orders, and improve your experience. The types of information we collect include:

A. Information You Provide Directly

When you make a purchase, create an account, or contact us, you may provide:

Contact Information: Name, email address, phone number
Billing and Shipping Address: Street address, city, state, ZIP code, country
Payment Information: Credit/debit card details, PayPal account (processed securely by third-party payment processors—we do not store full card numbers)
Account Information: Username, password (if you create an account)
Communication: Messages, emails, phone calls, or chat conversations with our customer support team
Survey or Review Data: Feedback, product reviews, or responses to surveys

B. Information Collected Automatically

When you visit our Site, we automatically collect certain technical and usage information:

Device Information: IP address, browser type and version, operating system, device type (mobile/desktop)
Usage Data: Pages viewed, time spent on pages, referring URLs, links clicked, search queries
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies (see Section 7 for details)

C. Information from Third Parties

We may receive information about you from:

Payment Processors: Transaction confirmation and fraud prevention data
Shipping Carriers: Delivery status and tracking information
Advertising Partners: Data from Google Ads, Facebook Ads, and other platforms to measure ad performance
Analytics Providers: Aggregated website usage statistics from Google Analytics

3. How We Use Your Information

We use your personal information for the following purposes:

A. Order Fulfillment

Process and ship your orders
Send order confirmations, shipping updates, and delivery notifications
Handle returns, refunds, and exchanges
Provide customer support

B. Communication

Respond to your inquiries, requests, or complaints
Send transactional emails (order updates, password resets)
Send promotional emails and special offers (only if you opt in or have previously purchased from us)

C. Website Improvement

Analyze site performance and user behavior
Conduct A/B testing and research
Fix technical issues and improve functionality
Personalize your browsing experience

D. Marketing and Advertising

Display personalized ads on Google, Facebook, and other platforms
Measure advertising effectiveness
Send targeted email campaigns (you can opt out anytime)
Run promotions, contests, or giveaways

E. Legal and Security

Prevent fraud and unauthorized transactions
Comply with legal obligations (tax reporting, audits, court orders)
Enforce our Terms of Service and other policies
Protect our rights, property, and safety

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

A. Service Providers

We share information with companies that help us operate our business:

Payment Processors: PayPal, Stripe, or other secure payment gateways
Shipping Carriers: USPS, UPS, FedEx, or other delivery services
Email Service Providers: For sending newsletters and transactional emails
Website Hosting: Server providers that store our website data
Analytics Tools: Google Analytics, Hotjar, or similar services
Advertising Platforms: Google Ads, Facebook Ads, TikTok Ads (for remarketing and ad measurement)

These providers are contractually obligated to protect your data and use it only for specified purposes.

B. Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new owner.

C. Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government request, or to protect our legal rights and safety.

D. With Your Consent

We may share your information with other parties if you give us explicit permission.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

Order Information: Kept for up to 7 years for tax, accounting, and legal compliance
Marketing Data: Retained until you unsubscribe or request deletion
Account Information: Stored until you delete your account
Analytics Data: Anonymized and stored indefinitely for research purposes

You may request deletion of your data at any time (see Section 9).

6. Security Measures

We take data security seriously and use industry-standard measures to protect your information:

SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
Secure Payment Processing: We use PCI-DSS compliant payment processors
Access Controls: Only authorized personnel can access personal data
Regular Security Audits: We monitor for vulnerabilities and threats

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use strong passwords and avoid sharing sensitive information over unsecured networks.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and collect usage data.

What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and track activity.

Types of Cookies We Use:

Essential Cookies: Necessary for the Site to function (e.g., shopping cart, login sessions)
Performance Cookies: Collect anonymous data about how you use our Site (e.g., Google Analytics)
Functional Cookies: Remember your preferences (e.g., language, region)
Advertising Cookies: Used to show you relevant ads based on your interests (e.g., Google Ads remarketing, Facebook Pixel)

Third-Party Cookies:

We use the following third-party services that may set cookies:

Google Analytics – Website traffic analysis
Google Ads – Advertising and remarketing
Facebook Pixel – Ad targeting and measurement
PayPal – Secure payment processing

Managing Cookies:

You can control or delete cookies through your browser settings:

Note: Disabling cookies may limit some features of our Site.

Do Not Track Signals:

Our Site does not currently respond to “Do Not Track” browser signals.

8. Third-Party Links

Our Site may contain links to external websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

A. Rights for All Users:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking “Unsubscribe” in any message or contacting us directly
Opt-Out of Targeted Ads: Adjust your ad preferences on Google Ads Settings or Facebook Ad Preferences

B. Additional Rights (GDPR – EU/UK Users):

Data Portability: Receive your data in a machine-readable format
Restriction of Processing: Request that we limit how we use your data
Object to Processing: Object to data processing for marketing or legitimate interests
Withdraw Consent: Withdraw consent at any time (does not affect past processing)

C. Additional Rights (CCPA – California Users):

California residents have the right to:

Know what personal information is collected, used, and shared
Request deletion of personal information
Opt out of the sale of personal information (we do not sell personal data)
Not be discriminated against for exercising privacy rights

How to Exercise Your Rights:

To make a request, contact us at:

📧 Email: help@xmasfirtree.com
📞 Phone: +1 (313) 200-9909
📍 Mail: 74 Adams St, McCutchenville, OH 44844, USA

We will respond to verified requests within 30 days (or as required by applicable law).

10. Children’s Privacy

Our Site and services are not intended for individuals under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we discover that we have collected data from a child without parental consent, we will delete it immediately.

If you believe your child has provided us with personal information, please contact us at help@xmasfirtree.com.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

We take steps to ensure your data is protected in accordance with this Privacy Policy, including using Standard Contractual Clauses or other legal mechanisms for international transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

Post the updated policy on this page with a new “Last Updated” date
Notify you via email (if you have an account or are subscribed to our emails)

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Xmas Fir Tree
📍 Address: 74 Adams St, McCutchenville, OH 44844, USA
📞 Phone: +1 (313) 200-9909
📧 Email: help@xmasfirtree.com
🕐 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST