Shipping Policy

At XMasfirtree, we are committed to delivering your Christmas tree safely and on time so you can enjoy the holiday season without stress.

We currently ship within the United States only.
We are unable to ship to Alaska, Hawaii, APO/FPO, or PO box addresses at this time.

Orders placed before 2:00 PM (EST), Monday–Friday, are processed within 2–3 business days.
Delivery time is estimated at 4–5 business days after processing.
Orders placed after the daily cut-off time or on weekends/holidays will be processed the next business day.
During peak holiday seasons, shipping carriers may experience higher volumes which can result in delays. While we do our best to ensure timely delivery, XMasfirtree is not responsible for delays caused by the carrier.

Large orders or multiple-item orders may arrive in separate packages, with different tracking numbers.

If your tracking number shows the order as delivered but you cannot locate it, please check all entrances to your home and with neighbors.
If the package is still not found, you must notify us within 5 business days from the delivery date to initiate a lost package claim. After this time, we are unable to guarantee reimbursement or replacement.

If your package arrives damaged, please contact us within 5 business days of delivery.
To process a claim, we may require photos of the damaged packaging and product.
Depending on the situation, we will either arrange a replacement or issue a refund.

📍 Contact Information

XMasfirtree
📍 Address: 74 Adams St, McCutchenville, OH 44844, USA
📞 Phone: +1 (313) 200-9909
✉️ Email: help@xmasfirtree.com